Everyone has a long day every once in a while. Whether you are a student or an employee at a big corporation, or just a part-timer at the supermarket, it’s the one thing everyone has in common. But, how do you tackle that? Naturally, with a good movie! There’s nothing better than a bag of popcorn, a soda, and a dark room, with the only light source being the TV. It really gives you an adrenaline rush and excites you for the movie, while at the same time, you feel relaxed since you are not working or studying anymore.
However, just as you start to get comfortable, the screen blacks out and you see a buffering icon on the blank screen. You get annoyed, but decide to wait it out. However, 5 minutes have passed and you’re still stuck at the same screen with no progress or updates. You check your phone and it shows you that there are no Wi-Fi signals. At this point, the once-relaxed mood is ruined and you are livid. You know you will have to place a call to your provider to ask them about the problem, but how sure are you to get a response?
This is the question that many people have to ask themselves and multiple times at that too. Of course, this is only the case if you have a non-reliable provider. For some people, they might not even have a choice in that matter, considering their budget and minimum options. But, if Spectrum is one of your options, maybe you should consider switching your previous provider for it. Spectrum has been continuously providing quality services to over 30 million people in over 40 states too! As the Spectrum family continues to grow and expand, one can see that there are plenty of reasons why Spectrum is at the top of its game.
Customer service for Spanish customers
Aside from wonderful service quality, Spectrum prioritizes and values its customers more than anything. And you can tell this, just by looking at their dedication to providing the best services. Spectrum espanol is their customer service for Spanish customers specifically. And of course, they provide other Spanish perks for their customers, just like any other customers as well.
Well, enough about the customer service, let’s get back to Spectrum and the internet outage issue. What do you do if there is an internet outage and your provider is Spectrum? Well, you do exactly what is written here.
What can cause the internet outage?
Before we go to the solution, we need to first identify what has caused the problem. Without a proper diagnosis, you cannot identify for sure what the problem is so, it’s time to play doctor now!
These issues are most likely caused within the four walls of your home. Your wire is not plugged in, or it is not working properly, there is a virus on your computer, there are some hardware failures or software glitches in your computer, etc. Things like these are the local issues we meant. And believe it or not, these can and will affect your internet speeds.
Severe weather conditions or any physical damage to your regional data center, etc. are the things that count as regional issues. While you are less likely to face regional issues than you are to face local issues, sometimes you might face the problem and there’s not much you can do about it except wait for your ISP to sort it out. Keep in mind that you might just need to wait quite a while, maybe even half a day or a full day, before your problem is fixed. It completely depends on the level of damage and what it was caused by like hurricanes, earthquakes, or even road accidents.
Sometimes, the fault is not local or regional issues, rather it is ISP issues like system configuration glitches, software failures, database failures, power outages, fiber cuts, and more. Due to this reason, just like with the regional issues, you will have to wait sometime before this problem is also solved. Of course, there is nothing wrong with your end and once you make the call regarding an internet connection failure, you will be informed by the customer service rep whether the problem is on their end or yours.
How do you confirm it is an internet outage?
If you are facing internet issues, what are the odds that it is indeed an internet outage and not something else? To check if it is an internet outage or not, try the following method.
Using My Spectrum App
This Spectrum app is quite handy as it lets you pay your internet or service bills along with many other things. If you have not yet installed this, then you should do it right now! Coming back to the topic, to find out if there is an outage, just log in with your account (or create a new one, if you don’t have an account yet). Select ‘Equipment’ and then wait for your app to establish a connection with your equipment.
If you see a green circle with a checkmark on the equipment, then that indicates there is no issue with your equipment. If you see a yellow circle, it means that your equipment cannot be reached. And if there is an outage, you will get a pop-up or prompt to tell you once you go back to the main menu.
Spectrum troubleshooting tips
Once you’ve identified there is a problem, the next step is to try to fix things at your end. How can you do that? Read below:
Reset your standalone modem
Firstly, remove the power cord from the modem and remove the batteries. Wait for 30 seconds, then put the batteries back in and connect the power cable. Wait some time, around 2-3 minutes, till the reset is complete. A good indication that the reset is complete is when the modem lights do not blink and are solid. Lastly, reconnect your phone or any other device to the internet and check if the internet is working.
Reset your modem and router
To reset the modem and router, remove the power cord from your modem along with the batteries. Then, remove the power cable from the Wi-Fi router. Wait for 30 seconds, and put in the batteries and the power cord in your modem. Wait 2-3 minutes for the reset to be completed, at least till the lights stop blinking and become solid, and then connect your power cord back to the router. Wait for another 2-3 minutes and then connect your devices. Check the internet connection on your devices.
Refresh the Spectrum internet signal
If you tried both of the things mentioned above, the next thing to do is to refresh your internet signal. You can check the Spectrum Error HL1000 or face any other technical glitches, then you should call Spectrum Customer Service to troubleshoot the issue.
That concludes our blog about the Spectrum internet outage. While Spectrum promises to provide the best service at all times, rarely there are moments when some things are out of anyone’s control. And while these moments may seem to last longer than they are, fear not that Spectrum is always with you, every step of the way! To check out the Spectrum plans and packages, go on to BuyTVInternetPhone and click on Spectrum to find out everything there is to know. Besides Spectrum, you can find other service providers as well, whose plans you can put up and compare against Spectrum, so you know what you are getting for which price range. So, go ahead and get comparing and shopping!